Shipping and Pickup
We are committed to delivering your orders promptly and efficiently. Please review our shipping policies to understand how your orders will be processed and shipped. If you have any questions, feel free to contact us at [email protected].
1. Processing Time
- Orders are typically processed within 1-2 business days after payment is received.
- Processing times may vary during peak periods, holidays, or promotional events.
- Custom or specialty items may require additional processing time, which will be noted at the time of purchase.
2. Shipping Methods
- Standard Shipping: Most items are shipped via standard carriers such as FedEx, UPS, or USPS.
- Freight Shipping: Larger or heavier items may be shipped via freight carriers. This includes curbside delivery and requires a scheduled appointment for delivery.
3. Shipping Costs
- Free Shipping: Eligible items or orders over a certain amount may qualify for free shipping. This will be indicated at checkout.
- Calculated Shipping: Shipping costs for ineligible items are calculated based on weight, dimensions, and destination.
- Additional Charges: Certain delivery services, such as inside delivery, lift-gate services, or redelivery, may incur additional fees.
4. Delivery Timeframes
- Standard Shipping: Most orders are delivered within 2-8 business days, depending on the destination.
- Freight Shipping: Delivery times may vary but typically range from 5-12 business days. The freight carrier will contact you to schedule a delivery appointment.
- Service Delays: We are not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.
5. Shipping Restrictions
- We do not ship to P.O. Boxes for large items requiring freight delivery.
- Some remote or rural areas may incur additional charges or be deemed undeliverable. Please contact us for assistance if you believe your address may be affected.
6. Shipping to APO/FPO Addresses
- Some items are not eligible for APO/FPO shipping due to carrier restrictions. Contact us at [email protected] for specific inquiries.
7. Shipping Outside the Continental US
- Orders to Alaska, Hawaii, and Canada are handled on a case-by-case basis. For shipping quotes, email [email protected] with your address and product details.
- Shipping to these locations does not include inside delivery or setup.
8. Receiving Your Order
- Inspection: Please inspect your order upon delivery. Note any visible damages or missing items before signing the delivery receipt.
- Damaged Shipments: Report damaged items to [email protected] within 48 hours of delivery.
9. Additional Delivery Services
If you require services beyond standard delivery, such as:
- Inside delivery.
- Professional assembly or setup.
- Change of delivery address after shipment.
These services may incur additional fees, and you will be responsible for those costs. Contact us at (801) 973-7303 to arrange these services.
10. Undeliverable Areas
In rare cases, some areas may be considered undeliverable by our carriers. We will contact you to discuss alternative arrangements if your address is affected.
Contact Us
If you have any questions or concerns regarding shipping, please contact us at:
Thank you for choosing Upper Limit Fitness for your fitness equipment needs!