Returns and Refunds Policy

we strive to ensure your satisfaction with every purchase. However, if you are not fully satisfied, we offer a straightforward return and refund process. Please read our policy carefully before initiating a return.

1. Eligibility for Returns

• Returns must meet the following criteria:
  • Submitted within 30 days of receiving the product.
  • Items must be new and unused in their original packaging.
  • All components, parts, and accessories must be included.
• Non-Returnable Items:
  • Clearance and final sale items.
  • Apparel.
  • Any product not in its original condition or missing parts.

2. How to Initiate a Return

• Submit a return request within 30 days of receipt by filling out our [Return Request Form].
• Customers are responsible for return shipping costs unless deemed otherwise by Upper Limit Fitness staff.
• Return Window: Products must be shipped back within 14 days of receiving the return label. Returns outside this window are subject to a 25% restocking fee, deducted from the refund.

3. Return Shipping Requirements

• Customers must ensure:
  • Items are securely packaged and taped for transit.
  • Labels are properly affixed to the package.
• Inspection Upon Arrival:
  • Returned items are inspected to confirm they are in new, unused condition and include all components.
  • Missing parts or damaged items may result in additional fees, deducted from the refund.

4. Refund Process

• Approved refunds will be issued to the original payment method.
• Please allow 5-7 business days for the refund to process through your financial institution.
• Refunds are calculated after deducting any applicable return shipping or restocking fees.

5. Cancellations

• Contact us immediately to request a cancellation. Orders that have already been processed cannot be canceled.
• No Exchanges: Cancellations apply to the entire order and cannot be reversed or modified.
• Once processed, the order is final and non-cancelable.

6. Promotions & Sales

• Products purchased during promotions or sales are not eligible for retroactive discounts or refunds.
• Prior purchases cannot be adjusted to reflect current promotional offers.

7. Damaged or Defective Items

• If your product arrives damaged, please contact us at [email protected] within 48 hours of delivery.
• Include the following in your email:
  • Order number.
  • Photos of the damaged packaging and product.
• Resolution Process:
  • Upper Limit Fitness or the manufacturer will determine if the product requires replacement or repair. Shipping fees may apply.

8. Contact Us

If you have questions about our returns or refunds policy, please contact us:

• Email: [email protected]
• Phone: (801) 973-7303

We appreciate your understanding and look forward to serving you better!