Returns and Refunds Policy

We strive to ensure your satisfaction with every purchase. However, if you are not fully satisfied, we offer a straightforward return and refund process. Please read our policy carefully before initiating a return.

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1. Eligibility for Returns

• All returns must meet the following criteria:
  • they should be submitted within 30 days of receiving the product.
  • Items must be new and unused in their original packaging.
  • All components, parts, and accessories must be included.
• Non-Returnable Items:
  • Clearance and final sale items are not returnable.
  • Apparel and personal use items are not returnable.
  • Any product that is not in its original condition or missing parts.

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2. How to Initiate a Return

• Submit a return request within 30 days of receipt by filling out our [Return Request Form].
• Customers are responsible for return shipping costs unless deemed otherwise by Upper Limit Fitness staff.
• Return Window: Products must be shipped back within 14 days of receiving the return label. Returns outside this window are subject to a 25% restocking fee, deducted from the refund.

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3. Return Shipping Requirements

• Customers must ensure that:
  • Items are securely packaged and taped for transit.
  • Labels are properly affixed to the package.
• Inspection Upon Arrival:
  • Returned items are inspected to confirm they are in new, unused condition and include all components.
  • Missing parts or damaged items may result in additional fees, deducted from the refund.

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4. Refund Process

• Approved refunds will be issued to the original payment method.
• Please allow us 5-7 business days for the refund to process through your financial institution.
• Refunds are calculated after deducting any applicable return shipping or restocking fees.

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5. Cancellations

• Contact us immediately to request a cancellation. Orders that have already been processed cannot be canceled.
• No Exchanges: Cancellations apply to the entire order, and cannot be reversed or modified.
• Once processed, the order is final and non-cancelable.

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6. Promotions & Sales

• Products purchased during promotions or sales are not eligible for retroactive discounts or refunds.
• Prior purchases cannot be adjusted to reflect current promotional offers.

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7. Damaged or Defective Items

• If your product arrives damaged, please contact us at [email protected] within 48 hours of delivery.
• Include the following in your email:
  • Order number.
  • Photos of the damaged packaging and product.
• Resolution Process:
  • Upper Limit Fitness or the manufacturer will determine if the product requires replacement or repair. Shipping fees may apply.

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8. Contact Us

If you have questions about our returns or refunds policy, please contact us:

• Email: [email protected]
• Phone: (801) 973-7303

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We appreciate your understanding and look forward to serving you better!